What kind of UPS provide lightening protection?

We suggest that you may need to have a surge protection device that is rated as providing primary surge protection for protecting against lightening. Most of low VA rating UPS products including our products are as secondary surge protection devices by UL. Therefore, not only you need to consult with a professional electrician to install a primary surge protection device at the point where utility power enters your building but also you need to consult with a telephone system installer to install primary surge protection device at your telephone lines.

What should I do if my UPS doesn't work?

It is mainly caused by weak battery. You may leave the UPS charging overnight and see if it works. If it still does not work, you may try to replace UPS batteries. For any question about battery replacement for different models, please contact your local Ablerex agent for technical support.

Please check the following possibilities:
1. Please check if the input power cord is firmly connected to UPS and to utility.
2. Please check if the utility power is over or under UPS input voltage range. The UPS might always run in battery mode if the utility voltage is not normal.
3. Please check if the fuse or input circuit breaker on the back of the UPS is blown or tripped. As it might due to overload or power surge, check the load level & utility power after you replace the fuse. If none of the above possibilities is the cause, please contact your local Ablerex agent for help.

Why UPS shuts down in a short period after blackout?  

It might occur when battery is weak. You are recommended to re-charge the Batteries for more than 8 hours to get the battery fully charged. If the symptom Remains unchanged after recharging the batteries, please consult with Ablerex local agent.

For small UPS, software is optional and it depends on your need. You may download it from our website accordingly. For on-line UPS, we bundle software with each unit.

We provide the complete range of UPS software for your need. You may download the Introduction of UPS software from our web-site for more detail.

Basically, the UPS is mainly designed for computer load only. It is not recommended to use with generators, motors, inverters & laser printers. These devices may either generate unstable voltage/frequency or draw big current while operating, which might damage or overload the UPS. However, the Hercules or
MSRT Pro w/isolated transformer UPS may be used with more kinds of device. If you need to connect generators, motors or inverter devices, they are better choice. Please consult with your Ablerex local agent for proper solution.